Privacy Policy
Privacy Policy
Boxes One

Company Policy – Boxes One

At Boxes One, we specialise in delivering premium-quality custom packaging solutions for all types of products across the UK. To ensure transparency, trust, and a smooth customer journey, we follow the policies below.

1. Quality Commitment

  • All packaging is manufactured using high-quality materials to ensure durability and customer satisfaction.

  • Customisation options include size, style, finish, printing, and material.

  • Every order is carefully inspected before dispatch.

  • Defective or substandard items will not be shipped.

2. Customer Support & Video Call Service

We understand the importance of personal privacy. For this reason, video communication during calls is optional. Customers are never required to turn on their camera unless they choose to do so.
 
  • Communication Channels
We primarily use audio calls, email, and messaging for customer support. This ensures discussions remain professional, efficient, and secure.
 
  • No-Camera Policy for Employees
To maintain end-to-end security, our employees do not use cameras during support or business calls. This policy prevents any possibility of exposing confidential customer data such as:
  1. Packaging details (e.g., product boxes or labels)
  2. Custom order information
  3. Financial and banking details
By keeping calls audio-only, we protect sensitive business information and ensure complete confidentiality.

3. Orders & Payments

  • Orders can be placed through our website, email, or direct contact with our sales team.

  • All custom orders require payment confirmation before production begins.

  • Pricing is based on order quantity, material type, printing options, and delivery location.

  • Once an order is confirmed, changes are allowed only within 24 hours.

 

Beat MY QUOTE

    Shipping & Delivery

    • Standard delivery is available throughout the UK.

    • Estimated delivery timelines are provided at the time of order confirmation.

    • Boxes One is not liable for delays caused by third-party couriers, weather conditions, or force majeure events.

    • Customers are responsible for providing accurate shipping details.

    Refunds, Replacements & Returns

    • Due to the customised nature of our products, refunds are not possible once production has started.

    • If Boxes One delivers an incorrect or faulty order, a replacement will be arranged at no additional cost.

    • Customers must report issues (with proof such as photos) within 7 days of receiving their order.

    • Orders damaged in transit will be investigated and handled on a case-by-case basis.

    Confidentiality & Data Protection

    • All customer information is handled in compliance with the UK GDPR.

    • Personal and business data will not be sold or shared with third parties without consent.

    • Information collected is only used for order fulfilment, support, and communication.

    • Customers can request data deletion in line with GDPR rights.

    Design & Intellectual Property

    • All customer-provided designs, logos, or brand elements remain the intellectual property of the customer.

    • Boxes One will not use, share, or reproduce client designs without written consent.

    • Customers are responsible for ensuring they have rights to any logos, artwork, or images provided.

    Sustainability Commitment

    • We encourage eco-friendly materials, including recyclable, biodegradable, and reusable packaging.

    • Customers can choose sustainable options for their packaging orders.

    • We actively work to reduce waste and promote green practices within our operations.

    Communication Policy

    • Our support team is available via phone, email, and live chat during working hours.

    • Response times may vary but we aim to reply to all inquiries within 24 business hours.

    • All communication with Boxes One should remain respectful and professional.

    Pricing & Quotations

    • All quotes provided are valid for 30 days from the date of issue.

    • Prices are subject to change based on material costs, market conditions, and order adjustments.

    • Bulk orders may qualify for discounted pricing.

    Code of Conduct

    • We are committed to professionalism, honesty, and fairness in all dealings.

    • Any abusive, offensive, or fraudulent activity from customers may result in service refusal.

    • We reserve the right to decline or cancel any order that violates legal, ethical, or company standards.

    Policy Updates

    • Boxes One reserves the right to update or modify policies at any time without prior notice.

    • Customers are encouraged to check our policy page periodically for updates.

    Business Name: Boxes One
    Location: Flat 15v 4 Mann Island, Liverpool, Merseyside, United Kingdom, L3 18P
    Email: Sales@Boxesone.co.uk
    Contact Us: https://boxesone.co.uk/contact-us/